I have requested log in details and received an email saying this was processed. It doesn't recognise my email address when I try to log in to your website?

Your login won’t become active until your registration has been fully verified. If you’ve received the confirmation email but your email address isn’t recognised when you try to log in, it usually means one of the following:

• Your registration hasn’t yet passed our final verification stage, or

• The email address you’re entering doesn’t exactly match the one used during registration.

What to do:

1. Double-check that you are typing the exact same email address you registered with.

2. If the email is correct and it still doesn’t work, please complete the registration process again.

We aim to activate all registrations within 1–2 working days. If it takes longer, it usually means the verification failed or timed out.