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  • SEESPORTS UK
  • SEESPORTS Ireland
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    Help
    • Do you have merchandise for specific football teams?
    • How can I check the availability of tickets for a specific event?
    • Why is there no packages coming on when we check availability?
    • Why isn’t the event I’m looking for on your website?
    • I can’t see the game listed under this package. Why isn’t it showing?
    • Will you be offering packages for this event?
    • What should I do if I encounter a blank page when clicking on a specific team or section on the website?
    • Will there be a restock of items that are currently unavailable?
    • Is it possible to purchase away tickets for rugby?
    • Is it possible to purchase tickets for football away games?
    • We are adding our package to the cart to check out but I don't know how many I should add?
    • Where is the “Notes to Seller” section located?
    • We are a travel agent can we copy your marketing/Social media posts to use on our social media platforms?
    • How do I contact SEESPORTS (phone, email, live chat)?
    • What are your opening hours?
    • Can you send/resend my confirmation?
    • How can I leave feedback, a compliment, or make a complaint?
    • Can I join your Facebook group?
    • How can I request a brochure?
    • I can't see the match/fixture on your website
    • We have 5 people but the room shows 3 sharing?
    BOOKING
    • How do I change or cancel my booking?
    • I can no longer travel – can I get a refund?
    • Can I change names, dates, or hotels on my booking?
    • Do I need travel insurance and what should it cover?
    • Are SEESPORTS packages financially protected?
    • How does the trust account and insolvency protection work?
    • What protection is in place for customers travelling from Ireland?
    • How is my personal and payment data kept secure?
    • Can I replace or update a guest's name?
    • I have requested log in details and received an email saying this was processed. It doesn't recognise my email address when I try to log in to your website?
    • How long does it take to register as an agent user?
    • We booked online and have an order number, when do we get the full confirmation and invoice?
    • We cant log in?
    • I want to open a Travel Trade Account
    • How do I register as an InteleTravel Agent?
    • Im an Inteletravel agent but my registration was denied.
    • Is my booking confirmed?
    • Your Details - Personal Information - what details do use?
    • I cannot travel on the new date
    • Is our money safe?
    • Can I pay a deposit online?
    • How do I book a SEESPORTS package?
    • Can I book as a solo traveller, family, or large group?
    • What information do I need to provide when booking?
    • I am a Travel agent and I want to book for my customers,
    • How do I book 2 separate rooms but have all seats together at the event?
    • What deposit is required and when is my balance due?
    • What payment methods do you accept?
    • Why does the Deposit field show as “NA” ?
    • Im a travel agent and its asking me for a credit card payment
    • Are prices net to travel agent partners?
    • We are a company and want to claim VAT back?
    • What is your company or VAT number?
    • Are there any age restrictions for children or under-18s?
    • Why should I book with SEESPORTS instead of arranging everything myself?
    • Should I wait for fixture confirmation before booking travel?
    • I have booked a game but would like to book for another game and change as can’t make first one.
    • I am a travel agent but cant remember my log in
    Packages
    • What is included in a SEESPORTS package?
    • What is included in the cost?
    • Are flights included in SEESPORTS packages?
    • Can I add ferry travel to my package?
    • Can I add extras to my SEESPORTS package?
    • Can I extend my hotel stay?
    • Is it possible to book a ticket and hotel package for four people but only two people attend the game?
    • Do you offer hospitality services for specific sports events?
    • Are the prices listed per person?
    • Why does the fixture show a price range?
    • Do you not have any reductions for children/infants?
    • Why are tickets not showing under this package?
    • Why does the Chelsea packages say not available to Mainland GB?
    • Does the name on the hotel booking have to match the name on the match ticket?
    • Future Events and unconfirmed tournaments
    Tickets
    • When and how will my match tickets arrive?
    • Do you offer ticket-only options?
    • I cant see tickets only in/on your website?
    • We don't want a hotel or hospitality
    • Can I get my tickets earlier than the standard 1-3 days?
    • I booked via a travel agent but I dont have my match tickets
    • We are a travel agent do match tickets come to us?
    • We are travelling on your coach tour when will i get my tickets?
    • Does every person (including children/infants) need a match ticket?
    • What Are Smartphone tickets?
    • Will my group be seated together?
    • What are long side and short side?
    • Can I get tickets in the away end or wear away colours?
    • Can I request accessible seating?
    Match Day
    • Can I get my tickets with the away teams football fans?
    • It says NO sales to away teams nationality?
    • Are there rules about colours, behaviour, and flags in the stadium?
    • Can children attend and are there any stadium-specific age rules?
    • We have kids travelling and the kick off is at night
    • What happens if someone is refused entry at the stadium?
    • What should I do if a steward asks me to leave?
    • Can I bring my own food or drink into an event?
    • What is the Bag Policy at the stadium?
    • Do you include Car Parking?
    • What happens if the match date or kick-off time changes?
    • How does Kick-off Cover work?
    • What does TBC beside the Kick off time mean?
    • Do football fixtures change?
    • Last minute fixture or match not showing?
    • Arrival times at events
    • Will there be SEESPORTS support on matchday or during my trip?
    • What should I do if there’s an issue with my tickets or hotel?
    • What happens if I’m delayed or have an emergency on the day?
    Travel
    • Dietary Requirements
    • What type and standard of hotels do SEESPORTS use?
    • Will I have my own room, and what room types are available?
    • Are meals (like breakfast) included with my stay?
    • Can I request specific hotels, room types, or extra nights?
    • Are accessible rooms available?
    • What time can I check-in at my hotel?
    • What date do I have to check in?
    • Can I request a double room when it says twin?
    • What is the bed configuration in a triple room?
    • Do I need to take ID, a passport, or visa with me?
    • How do I make a dietary, accessibility, or welfare request?
  • SEESPORTS UK
  • SEESPORTS Ireland

Tickets

  • When and how will my match tickets arrive?

  • Do you offer ticket-only options?

  • I cant see tickets only in/on your website?

  • We don't want a hotel or hospitality

  • Can I get my tickets earlier than the standard 1-3 days?

  • I booked via a travel agent but I dont have my match tickets

  • We are a travel agent do match tickets come to us?

  • We are travelling on your coach tour when will i get my tickets?

  • Does every person (including children/infants) need a match ticket?

  • What Are Smartphone tickets?

  • Will my group be seated together?

  • What are long side and short side?

  • Can I get tickets in the away end or wear away colours?

  • Can I request accessible seating?

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