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BOOKING
How do I change or cancel my booking?
I can no longer travel – can I get a refund?
Can I change names, dates, or hotels on my booking?
Do I need travel insurance and what should it cover?
Are SEESPORTS packages financially protected?
How does the trust account and insolvency protection work?
What protection is in place for customers travelling from Ireland?
How is my personal and payment data kept secure?
Can I replace or update a guest's name?
I have requested log in details and received an email saying this was processed. It doesn't recognise my email address when I try to log in to your website?
How long does it take to register as an agent user?
We booked online and have an order number, when do we get the full confirmation and invoice?
We cant log in?
I want to open a Travel Trade Account
How do I register as an InteleTravel Agent?
Im an Inteletravel agent but my registration was denied.
Is my booking confirmed?
Your Details - Personal Information - what details do use?
I cannot travel on the new date
Is our money safe?
Can I pay a deposit online?
How do I book a SEESPORTS package?
Can I book as a solo traveller, family, or large group?
What information do I need to provide when booking?
I am a Travel agent and I want to book for my customers,
How do I book 2 separate rooms but have all seats together at the event?
What deposit is required and when is my balance due?
What payment methods do you accept?
Why does the Deposit field show as “NA” ?
Im a travel agent and its asking me for a credit card payment
Are prices net to travel agent partners?
We are a company and want to claim VAT back?
What is your company or VAT number?
Are there any age restrictions for children or under-18s?
Why should I book with SEESPORTS instead of arranging everything myself?
Should I wait for fixture confirmation before booking travel?
I have booked a game but would like to book for another game and change as can’t make first one.
I am a travel agent but cant remember my log in
Travel
Dietary Requirements
What type and standard of hotels do SEESPORTS use?
Will I have my own room, and what room types are available?
Are meals (like breakfast) included with my stay?
Can I request specific hotels, room types, or extra nights?
Are accessible rooms available?
What time can I check-in at my hotel?
What date do I have to check in?
Can I request a double room when it says twin?
What is the bed configuration in a triple room?
Do I need to take ID, a passport, or visa with me?
How do I make a dietary, accessibility, or welfare request?
Tickets
When and how will my match tickets arrive?
Do you offer ticket-only options?
I cant see tickets only in/on your website?
We don't want a hotel or hospitality
Can I get my tickets earlier than the standard 1-3 days?
I booked via a travel agent but I dont have my match tickets
We are a travel agent do match tickets come to us?
We are travelling on your coach tour when will i get my tickets?
Does every person (including children/infants) need a match ticket?
What Are Smartphone tickets?
Will my group be seated together?
What are long side and short side?
Can I get tickets in the away end or wear away colours?
Can I request accessible seating?
Packages
What is included in a SEESPORTS package?
What is included in the cost?
Are flights included in SEESPORTS packages?
Can I add ferry travel to my package?
Can I add extras to my SEESPORTS package?
Can I extend my hotel stay?
Is it possible to book a ticket and hotel package for four people but only two people attend the game?
Do you offer hospitality services for specific sports events?
Are the prices listed per person?
Why does the fixture show a price range?
Do you not have any reductions for children/infants?
Why are tickets not showing under this package?
Why does the Chelsea packages say not available to Mainland GB?
Help
Do you have merchandise for specific football teams?
How can I check the availability of tickets for a specific event?
Why is there no packages coming on when we check availability?
Why isn’t the event I’m looking for on your website?
I can’t see the game listed under this package. Why isn’t it showing?
Will you be offering packages for this event?
What should I do if I encounter a blank page when clicking on a specific team or section on the website?
Will there be a restock of items that are currently unavailable?
Is it possible to purchase away tickets for rugby?
Is it possible to purchase tickets for football away games?
We are adding our package to the cart to check out but I don't know how many I should add?
Where is the “Notes to Seller” section located?
We are a travel agent can we copy your marketing/Social media posts to use on our social media platforms?
How do I contact SEESPORTS (phone, email, live chat)?
What are your opening hours?
Can you send/resend my confirmation?
How can I leave feedback, a compliment, or make a complaint?
Can I join your Facebook group?
How can I request a brochure?
I can't see the match/fixture on your website
We have 5 people but the room shows 3 sharing?
Match Day
Can I get my tickets with the away teams football fans?
It says NO sales to away teams nationality?
Are there rules about colours, behaviour, and flags in the stadium?
Can children attend and are there any stadium-specific age rules?
We have kids travelling and the kick off is at night
What happens if someone is refused entry at the stadium?
What should I do if a steward asks me to leave?
Can I bring my own food or drink into an event?
What is the Bag Policy at the stadium?
Do you include Car Parking?
What happens if the match date or kick-off time changes?
How does Kick-off Cover work?
What does TBC beside the Kick off time mean?
Do football fixtures change?
Last minute fixture or match not showing?
Arrival times at events
Will there be SEESPORTS support on matchday or during my trip?
What should I do if there’s an issue with my tickets or hotel?
What happens if I’m delayed or have an emergency on the day?
SEESPORTS UK
SEESPORTS Ireland
SupportBench - Help Centre
One Place for Every Question
BOOKING
Book | Pay | FAQ
TICKETS
Match Tickets | Seats
PACKAGES
Inclusions | Prices
TRAVEL
Hotel | Travel
MATCH DAY
Stadium | Match Day
HELP
General | Support
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